Support Policy

At Nebula Store, we are committed to providing quality support for our plugins. Our support policy includes:

Assistance with installation and basic setup.
Troubleshooting bugs and issues related to our plugins.
Guidance on using plugin features.

What’s Not Covered?

Customization requests beyond the plugin’s default functionality.
Support for third-party plugins or themes.
Server or hosting-related issues.

For support inquiries, please contact us via our support page or email.

HELP CENTER

Before contacting us, check our Help Center: maybe you can find an answer!

Go to the Help Center

Working Hours

Our general support hours 9:00 to 17:00 (CET), Monday to Friday. We will provide feedback on any support queries as soon as possible based on the queue of requests we receive.

Need technical support?

If you purchased a product and you need support to set it up, we offer various ways to help you out. You can consult the full documentation, or you can submit a support ticket to our developers.

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