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30 DAYS MONEY BACK GUARANTEE
100% refund if you are not satisfied

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Refund & Returns Policy

At Nebula Store, we strive to provide high-quality plugins. If you are not satisfied with your purchase, our refund policy is as follows:

1. Eligibility for Refund

  • Refund requests must be made within 30 days of purchase.
  • We only issue refunds for major technical issues that cannot be resolved by our support team.
  • If the plugin does not function as described, and we are unable to provide a fix, a refund will be granted.

2. Non-Refundable Cases

  • Refunds are not provided for change of mind or wrong purchases.
  • No refunds are issued for custom modifications or third-party conflicts.
  • If a user violates our Terms of Service, refunds will not be granted.

3. How to Request a Refund

To request a refund, please contact our support team at info@nebulastore.com with the following details:

  • Order number and purchase date
  • Description of the issue with supporting screenshots or logs
  • Confirmation that you have followed troubleshooting steps provided by our support team

Refunds will be processed within 7 Working days once approved.

If you have any questions regarding our refund policy, please contact us a info@nebulastore.com.

HELP CENTER

Before contacting us, check our Help Center: maybe you can find an answer!

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Working Hours

Our general support hours 9:00 to 17:00 (CET), Monday to Friday. We will provide feedback on any support queries as soon as possible based on the queue of requests we receive.

Need technical support?

If you purchased a product and you need support to set it up, we offer various ways to help you out. You can consult the full documentation, or you can submit a support ticket to our developers.

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