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Privacy Policy

At Nebula Store, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.

By using our website (https://nebulastores.com), you consent to the practices described below.

1. Information We Collect

When you interact with Nebula Store, we may collect the following information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company name (if applicable)
b. Account Information
  • Username and password (encrypted)
  • Purchase history
  • Download history of purchased plugins
c. Payment Information

We use Razorpay to securely process payments. Razorpay may collect:

  • Cardholder name
  • Credit/debit card number (not stored by us)
  • UPI ID, net banking details
  • Transaction details

We do not store any sensitive payment information on our servers. All payment data is handled in accordance with Razorpay’s Privacy Policy.

2. How We Use Your Information

We use your information to:

  • Process transactions and deliver purchased products
  • Provide customer support and license management
  • Improve website performance and user experience
  • Notify you about updates, new plugins, or promotions (you can opt-out anytime)
  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve site performance
  • Understand usage behavior
  • Maintain login sessions
  • Track affiliate referrals (if any)

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to third parties. However, we may share limited information with:

  • Razorpay (for payment processing)
  • Email marketing tools (for opt-in communications)
  • Customer support tools (for service-related messages)

These partners are bound by confidentiality and data protection agreements.

5. Data Security

We implement a range of security measures to protect your data, including:

  • SSL encryption
  • Secure server infrastructure
  • Limited access to sensitive data
  • Regular plugin and system updates

Despite best practices, no system is 100% secure, so we encourage you to use strong passwords and keep your credentials safe.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent or opt out of marketing emails
  • Request data portability (where applicable)
To exercise any of these rights, contact us at: [support@nebulastores.com]

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this page regularly.

9. Contact Us

For questions, concerns, or data-related requests, please contact:

  • Email: support@nebulastores.com
  • Website: https://nebulastores.com

Nebula Store is committed to protecting your privacy and building a trusted relationship with every customer.

Business Description – Nebula Stores

Nebula Store is a registered business engaged in the design, development, and distribution of WordPress plugins for global clients. We specialize in building custom and ready-to-use WordPress plugin solutions tailored for web development agencies, freelance developers, and enterprises that work on the WordPress ecosystem.

Our core business activities include:

  • Development of WordPress plugins with a focus on performance, scalability, and security
  • Selling and licensing plugins through our proprietary e-commerce platform
  • Providing plugin support, updates, and documentation to B2B customers (primarily WordPress development companies)
  • Occasional technical consulting related to plugin integration and customization

We are not involved in any other line of business beyond the scope of plugin development, licensing, and related technical services within the WordPress ecosystem.

HELP CENTER

Before contacting us, check our Help Center: maybe you can find an answer!

Go to the Help Center

Working Hours

Our general support hours 9:00 to 17:00 (CET), Monday to Friday. We will provide feedback on any support queries as soon as possible based on the queue of requests we receive.

Need technical support?

If you purchased a product and you need support to set it up, we offer various ways to help you out. You can consult the full documentation, or you can submit a support ticket to our developers.

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